Terms and Conditions
1.1. “In-Store Returns” refer to the standard method of returning Product/(s) on offer on the store floor, where the Product/(s) can be returned at a John Craig Store, with proof of purchase (Receipt), subject to returns terms and conditions.
1.2.”Product/s” refers to any product/(s) or good/(s) offered for sale on the John Craig Store Floor;
1.3. “John Craig”, “we”, “us”, and “our” refers to Blue Falcon 188 Trading (Pty) Ltd t/a John Craig;
1.4. “John Craig Store/(s)/” refers to any one of the John Craig retail stores located nationwide listed on the John Craig Store directory;
1.5. “John Craig Website” refers to John Craig’s website, which can be accessed at https://www.johncraig.co.za/
1.6. “Third Party Provider” refers to any one of the companies that provide 3rd party support and services to John Craig;
1.7. “You” refers to you being a Store Floor Shopper;
2.1. These Shopping Terms are the general terms and conditions that apply to all Shoppers whenever they wish to access or browse the John Craig Website.
2.2. These Shopping Terms apply to In-Store Shoppers who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
2.3. These In-Store Shopping Terms are important and should be carefully noted. If there is any provision in these In-Store Shopping Terms that you need help understanding, it is your responsibility to ask John Craig to explain it to you.
2.4. Nothing in these In-Store Shopping Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or John Craig in terms of the CPA.
2.5. John Craig permits the use of the John Craig Website subject to the In-Store Shopping Terms. By using the John Craig Website in any way, you shall be deemed to have unconditionally accepted all the terms and conditions in these In-Store Shopping Terms. The use of the John Craig website is strictly for browsing, and all purchases are to be made in-store.
3.1. When you purchase Products from us at the John Craig store, you agree and accept to be bound by all of our terms and conditions, as contained in these In-Store Shopping Terms. You also agree that John Craig and its Third-Party Providers may send you communication electronically.
- PRODUCTS AND PRICING
4.1. All the Products displayed on the John Craig Website are subject to availability. We will endeavour, as far as possible, to ensure that the availability of our Products is accurately displayed on the John Craig Website; however, we rely on the information provided to us by our suppliers regarding the availability and information of Products. If the product is out of stock it will be removed from the website within reason. We will not be held liable for products that are out of stock or not available immediately. Please get in touch with our Customer Services if you have any stock-related queries.
4.2. Not all the Products offered on the John Craig website are only available in all stores in South Africa, Namibia or Botswana.
4.3. Price: The stated purchase prices for all our Products on the John Craig website are in South African Rand, the national currency of South Africa.
4.4. Display: We will use our best efforts to display all of the Products offered on the John Craig website accurately, specifically regarding their colour, description, availability and price. Please remember, however, that how you see the Products depends on the device you use to access the John Craig Website. We cannot guarantee that the Products you purchase in-store will exactly resemble the image/(s) of the Products you have viewed on the John Craig website.
- RETURNS AND GENERAL WARRANTIES
5.1. If you wish to return your Product/(s) for any reason whatsoever (save where the Product/(s) you wish to return are defective), you may do so on the following conditions:
5.1.1. the Product/(s) must be returned within 30 (Thirty) days from the date of purchase;
22.214.171.124. You must have the original receipt that was provided to you at the point of sale (Purchase) (note: If the Product you wish to return were a gift, we would still require the original receipt);
126.96.36.199.The Products are not one of the Products or do not fall within one of the categories of Products listed in clause 5.1.2, which are specifically excluded from being capable of return.
5.1.2. We will not accept the return, for any reason whatsoever the following Products or category of Products:
188.8.131.52. For hygiene reasons, any underwear, swimwear etc;
184.108.40.206. Products that, for reasons of public health, do not allow their return;
220.127.116.11. Products that were marked down/discounted at the time your purchase was confirmed and paid for;
18.104.22.168. Products that are not in their original condition and packaging; and/or
22.214.171.124.The Products that have been taken apart, altered, damaged and/or permanently installed, attached or joined to other goods or immovable property.
126.96.36.199. If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s) or that the Product/(s) are not defective or not affected by quality issues or incorrect, we will refuse to refund you or accept return of the Products.
6.1. John Craig is entitled to amend these in-store Shopping Terms, at our sole discretion, from time to time. We will notify you of changes to these terms on the John Craig Website.
6.2.1. The use of the John Craig Website is entirely at your own risk, and you assume full responsibility for any risk or loss resulting from the use of the John Craig Website or reliance on any information on the John Craig Website.
6.2.2. Whilst John Craig takes reasonable measures to ensure that the content on the John Craig Website is accurate and complete, John Craig makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the John Craig Website or as to the accuracy, completeness or reliability of any information on the John Craig Website.
6.2.3. John Craig disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the John Craig Website and/or any content therein unless otherwise provided by law.
6.2.4. Any views or statements made or expressed on the John Craig Website are not necessarily those of John Craig, its directors, employees and/or agents.
6.2.5. In addition to the disclaimers contained elsewhere in these website terms, John Craig also makes no warranty or representation, whether express or implied, that the information or files available on the John Craig Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risks associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of John Craig, its employees, agents or authorised representatives. John Craig thus disclaims all liability for any damage, loss or liability of any nature arising out of or in connection with your access to or use of the Website.
6.3. Limitation of liability
6.3.1. John Craig cannot be held liable for any inaccurate information published on the John Craig Website and/or any incorrect prices displayed on the John Craig Website, save where such liability arises from the gross negligence or wilful misconduct of John Craig, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to: [email protected] or by contacting +27 11 474 2245
6.3.2. You hereby indemnify John Craig against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of the John Craig Website and/or any linked third-party website.
6.4. Competitions and Promotions
6.4.1. The competition applies to all John Craig Stores within the Republic of South Africa; therefore, only persons residing within South Africa will qualify to win.
6.4.2. The person submitting the post on Facebook, Twitter or Instagram is deemed the entrant to the competition and therefore deemed the prize winner should they be selected.
6.4.3. Only persons over the age of 18 may enter the competition.
6.4.4. The Winner will be contacted by direct message on the platform they entered to finalise the pre-agreed John Craig store being the collection point for their prize.
6.4.5. The prize is not transferable and cannot be exchanged for cash.
6.4.6. Unlimited entries are permitted.
6.4.7. The selected winner is final, and no correspondence will be entered into in this regard.
6.4.8. Prize winners are to present their ID, driver’s license or passport when collecting their prize at the pre-agreed store.
6.4.9. By entering this promotion, all participants accept and agree to abide by these rules and terms and conditions.
6.4.10. The competition is not open to any John Craig Group of Companies employees.
6.4.11. The John Craig Group of Companies reserves the right to terminate or temporarily suspend this competition if technical or other difficulties compromise its integrity.
6.4.12. The John Craig Group of Companies does not accept any responsibility for difficulties that may arise in the attempt to participate in this competition.
6.4.13. The laws of the Republic of South Africa shall govern these Terms and Conditions, and participants agree to be subject to the exclusive jurisdiction of the South African courts.
- Company Information
7.1. Company Physical Address
30 O’Connor Place, Aeroton, Johannesburg, 2013, South Africa
Email: [email protected] Telephone: 011 474 2245