7.1. Standard Returns:
7.1.1. If you wish to return any Product/(s) for any reason whatsoever (save where the Product/(s) you wish to return are defective (refer to clause 7.2. for more info on returns of Defective Products and/or Incorrect Products), you may do so on the following conditions:
18.104.22.168. the Product/(s) must be returned within 30 (Thirty) days from the date of purchase;
22.214.171.124. you must have an acceptable proof of purchase (original till slip or bank statement) Note: If the Product you wish to return was a gift, we will still require the proof of purchase;
7.1.2. We will not accept the return, for any reason whatsoever the following Products or category of Products:
126.96.36.199. For hygiene reasons, any underwear, swimwear etc.;
188.8.131.52. Products that for reasons of public health do not allow their return;
184.108.40.206. Products that were marked down/discounted at the time of the purchase.
220.127.116.11. Products that are not in their original condition and packaging; and/or
18.104.22.168. The Products that have been taken apart, altered, damaged and/or permanently installed, attached or joined to other goods or immovable property.
22.214.171.124. Once we are in receipt of your return, we will assess whether the Product/(s) qualify for return, in terms hereof.
126.96.36.199. If we determine after our assessment that the Product/(s) qualify for return, we will issue you with an exchange or refund of the full purchase price paid for the Product/(s) less any fee/(s) and/or charges that you are liable for in terms hereof, Refund payments will be cash only.
188.8.131.52. If we determine that the Product/(s) do not qualify for return in terms hereof, we will not accept return of your Product/(s) and will notify you accordingly.
7.2. Returns on Defective Products
7.2.1. Should you purchase any Product/(s) that is/are Defective, in that they are broken, damaged, missing parts and/or incapable of being used for their designated purpose, you may return the Product/(s) to us within 6 (six) months from the date of purchase, provided that the Product/(s) has/have been used for its/their intended purpose and it/they has/have been cared for according to any instructions that accompanied the Product/(s).
7.2.2. In the event that you reasonably believe that the Product/(s) received by you is defective in terms of clause 7.2.1:
7.2.3. Once we are in receipt of the images of the defective Product/(s), we will then access the images and determine if the product/(s) is/are in fact defective;
7.2.4. If we determine in our assessment that the Products are defective, we will exchange the Product with a replacement (if possible); and
184.108.40.206. If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s), or that the Product/(s) is/are not defective or not affected by quality issues, we may refuse to exchange or accept the return of the Products.
Returns on Defective Products Process
- 6 Images of the defective item, indicating defect, as well as receipt or bank statement to be sent to [email protected] or a ticket logged on support desk under ‘Product Returns’.
- All Defect/Quality queries are to be escalated to Customer service/Buyers for assessment.
- Final decision will be made by Supplier/Manufacturer.
- Turn-around time is 24 – 48 hours.
- All defective items to be returned to Head office, marked for attention “DAMAGES”.