Privacy Policy:1.1. By using the John Craig Website, you signify your acceptance of our Privacy Policy, the terms and conditions of which are contained in this document. 1.2. The purpose of this Privacy Policy is to set out how, why and when Blue Falcon 188 Trading (Pty) Ltd t/a John Craig(“John Craig”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”). 1.3. It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information. 1.4. We are committed to protecting your privacy. This Privacy Policy applies to all the web pages related to the John Craig Website. All the information gathered on the John Craig Website is used to personally identify Online Shoppers who visit, browse, subscribe to and/or purchase Products on the John Craig Website. The information obtained from the John Craig Website will be treated as confidential and will not be used for anything other than that stated in the Online Shopping Terms. None of the information will be sold or made available to other parties unless they are Third Party Providers, partners and/or affiliates of John Craig, in which case the information shall only be utilised for the purpose stated in the Online Shopping Terms. 1.5. Should you decide to create a personal profile/account on the John Craig Website, you may be required to provide personal information (the “Personal Information”) which John Craig requires to identify you personally, including but not limited to the following: 1.5.1. your name and surname; 1.5.2. identity number and/or date of birth; 1.5.3. physical/postal address; 1.5.4. preferred contact details/information; 1.5.5. demographical information such as your marital status and/or gender; and/or 1.5.6. information collected automatically when you visit the Site that is not included in the above. 1.6. By creating a personal profile/account on the John Craig Website, you consent, confirm and authorise John Craig to use your Personal Information to: 1.6.1. Process Orders that you have submitted; 1.6.2. Inform you of the status of the relevant Order/(s); 1.6.3. Carry out our obligations arising from any contracts entered into by you and ourselves; 1.6.4. Deal with any entries made by you on the John Craig Website into any competition; 1.6.5. Seek your views, feedback and/or comments on the services we provide via the John Craig Website; 1.6.6. Notify you of any changes to our Online Shopping Terms and/or policies that relate to your use of the John Craig Website and our services generally; 1.6.7. Send you communications which you have requested and/or that may be of interest to you. These may include information about sales campaigns, activities, and promotions of our associated company’s goods and services (please note that in this regard, you will have the option to opt out of any communications at any time, should you wish not to receive the same in the future). 1.7. Should your Personal Information change or you wish to amend and/or correct this Personal Information, you can do this by updating your registered user information in your account profile. 1.8. When you access the John Craig Website, whether or not you created an account/profile on the John Craig Website, we may process some of your Personal Information and collect certain information about your visit to the John Craig Website, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the John Craig Website; the pages that you access while you are on the John Craig Website and the Internet address of the website from which you linked directly to the John Craig Website. This information is used to help improve the John Craig website, analyse trends, and administer the John Craig Website. 1.9. By accessing and using the John Craig Website, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed. 1.10. We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from the John Craig Website. 1.11. We process the Personal Information we collect and receive to: 1.11.1. identify you; 1.11.2. verify your identity; and 1.11.3. create a user profile/ account for you on the John Craig Website. 1.12. If you have a profile or account on the John Craig Website, we will also process your Personal Information in order to: 1.12.1. fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns. 1.12.2. provide you with information, products or services you request from us. 1.12.3. communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control. 1.12.4. notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products. 1.12.5. send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information). 1.12.6. get feedback from you which we need to develop our products and services and grow our business. 1.12.7. comply with any legal or regulatory obligations such as tax or financial laws. 1.12.8. undertake research and statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics. 1.13. We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires, but we will stop using it for the purpose with a shorter period once that period expires. 1.14. In terms of POPIA, you have the right to: 1.14.1. view, correct and/or amend your Personal Information we process. Please note that if you have a personal account/profile, you can do this by navigating to your personal account/profile on the John Craig Website, where you have the election to do so; 1.14.2. request a record or description of your Personal Information. John Craig may charge a fee in order to provide you with this record of your Personal Information; 1.14.3. request to have your Personal Information corrected, destroyed or deleted. Please note that you can stop being a registered user by cancelling your account. In this instance, John Craig will retain your Personal Information subject to any legislative requirement and/or our internal retention policy; 1.14.4. Submit a complaint to the Information Regulator. The contact details of the Information Regulator are available on its website at: 1.15. We reserve the right to modify and change the Privacy Policy, from time to time, at our sole discretion. We will notify you of any changes to our Privacy Policy by publishing such changes on the John Craig Website. 1.16. If you have any questions or concerns about our Privacy Policy or wish to exercise any of your rights in terms of POPIA, please send us an email at [email protected], and we will gladly assist you. Cookies Policy: 2.1. By using the John Craig Website, you signify your acceptance of our Cookies Policy, the terms and conditions of which are contained hereinunder. 2.2. The John Craig Website is operated by John Craig with a Third-Party Service Provider, namely, Ecomplete, an eCommerce company that John Craig has partnered with to assist with the administration running of the John Craig Website. The John Craig via John Craig Website makes use of “cookies” to distinguish you from other Online Shoppers, to assist John Craig in providing you with a good experience when you browse the John Craig Website and to improve the John Craig Website. 2.3. A cookie is a small text file downloaded and stored on your computer or mobile device by websites you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie. 2.4. Your browser accesses the cookie file only when you visit the John Craig Website that generated it. This helps ease your navigation by automatically logging in and remembering things like your preferences and what is in your shopping basket. Cookies allow websites like the John Craig Website to deliver a personalised shopping experience. 2.5. The information stored within any given cookie can only be accessed by the John Craig Website that created it, and cookies are limited to communicating only the information you disclosed to the John Craig Website. 2.6. By making use of “cookies”, John Craig can keep track of the domains that Online Shoppers visit regularly and measure their activity at these domains. John Craig also uses cookies to determine and measure how regularly and for how long Online Shoppers view different areas of the John Craig Website, to improve the functionality of the John Craig Website. 2.7. By visiting the John Craig Website with your browser settings adjusted to allow cookies, you are consenting to using non-essential cookies and acknowledging our use of essential cookies for the purposes outlined hereinabove to provide you with a fully functional, tailored online shopping experience. 2.8. If at any time, you wish to remove cookies placed on your device by John Craig via the John Craig Website or require that John Craig stops placing further cookies on your device via the John Craig Website, you can do this at any time, by following the procedure set out in clause 2.9 hereinbelow. 2.9. Managing cookies: Enabling and Disabling 2.9.1. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the John Craig Website may become inaccessible or not function properly. 2.9.2. If cookies are not enabled on your computer, it will mean that your shopping experience on the John Craig Website will be limited to browsing and researching; you won’t be able to add products to your basket or Order Products. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. 2.10. Changes to this cookies policy and more information 2.10.1. We reserve the right to make amends to this Cookies’ Policy at our sole discretion from time to time. If we make any changes to this Cookies Policy, we will notify you by posting such changes on the John Craig Website. We may also notify you of any changes to our Cookies Policy by updating our cookie banner/ pop-up from time to time. 2.10.2. If you have any further questions, comments or requests regarding our cookies policy or how we use cookies on the John Craig Websites, you can contact us via email at [email protected].