FAQ

Do you offer store credit or accounts?

Unfortunately, we do not offer accounts but we do offer lay-bye. The payment period is over 3 months with a 10% deposit. Supply a copy of your ID and cell number when visiting your nearest store.

Complaint or compliment

Please feel free to submit a compliment or complaint to [email protected] or contact the Head Office on +27 11 474 2245 for a resolution.

What has happened to my existing account?

  • Your account has been transferred to Ackermans and can be closed at any time.
  • Unfortunately, no new purchases from John Craig can be added to your account
  • For any account queries, please contact:

[email protected]
Tel.: 0860 000 303 (SA)

Why do you no longer offer accounts?

As a company we want to continue to offer the best service and improve the options for our customers. We found that our customers prefer to lay-bye instead of having an account because of the following reasons:

  • There is no extensive paperwork
  • No obligations
  • You have the freedom to change your product at any time during the lay-bye process
  • There are no admin fees
  • There is no interest charged
  • You can cancel at any time with no penalties
  • You pay up to 30% less with a lay-bye than with accounts

Do I still have to pay my account now that John Craig is under new management?

  • Yes, you do still have to pay your account, it is still a legal financial obligation
  • Once your account is paid up, I can be cancelled or it can remain with Ackermans

 

Can I exchange or return a product?

  • Please visit the store where the item was purchased, all we need is your till slip and that the item in question is in its original, pristine condition as that at the time of purchase.
  • Our exchange policy is within 30 days of purchase.
  • Items that were bought on sale can only be exchanged and not returned.

How do I be considered as a model or an ambassador?

  • John Craig model applications: If you have a portfolio that would entice us to consider you for a photo shoot, please email it to [email protected].
  • John Craig Brand Ambassador applications: Please submit a detailed and motivated proposal document including photographs and your social handles for consideration to [email protected].

 

Are there any vacancies and how do I apply?

  • Please visit a store near you with your CV, ask for the manager and enquire if there are positions available.

Product quality concerns

As an authorised dealer of top authentic leisure brands, we take the quality of our product very seriously. You can return the product to the store and have the Regional Manager assess the item in question for you. Alternatively, you can contact the Customer Service team on 011 474 2245 or at [email protected] with photos of the item and your till slip.

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